Client Timeout Errors for Sync, Flex, Programmable Chat, and Conversations

Incident Report for Twilio

Resolved

Twilio Services Sync, Flex, Programmable Chat, and Conversations were degraded for 2 hours 47 minutes between 9:20 AM and 12:07 PM Pacific Time on 02/23/2021. During this period, new clients may have experienced timeout errors when connecting, and existing clients may have experienced timeout errors when reconnecting.The issue has now been resolved.

Posted 4 years ago. Feb 23, 2021 - 12:57 PST

Monitoring

The issue causing elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations has been corrected. We will continue to monitor for system stability. We'll provide another update in 60 minutes or as soon as more information becomes available.

Posted 4 years ago. Feb 23, 2021 - 12:12 PST

Identified

We have identified the issue causing elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. New clients may experience timeout errors when connecting, and existing clients may experience timeout errors when reconnecting. Our engineering team is actively working on mitigating the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.

Posted 4 years ago. Feb 23, 2021 - 11:24 PST

Update

We are currently investigating elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. New clients may experience timeout errors when connecting, and existing clients may experience timeout errors when reconnecting. Our engineering team is actively working on diagnosing and mitigating the issue, and we will provide another update in 60 minutes or as soon as more information becomes available.

Posted 4 years ago. Feb 23, 2021 - 10:57 PST

Update

We are currently investigating elevated latency and timeout errors impacting the following Twilio services: Sync, Flex, Programmable Chat, and Conversations. Customers may experience client timeout errors.. Our engineering team is actively working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted 4 years ago. Feb 23, 2021 - 10:35 PST

Update

Posted 4 years ago. Feb 23, 2021 - 10:28 PST

Investigating

Our monitoring systems have detected a potential issue with mobile SDKs accessing Programmable Chat services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted 4 years ago. Feb 23, 2021 - 10:21 PST

This incident affected: FLEX (Flex Application Platform), SERVERLESS (Sync), PROGRAMMABLE CHAT, and PROGRAMMABLE MESSAGING (Conversations).