SMS Delivery Delays to Claro in Peru via a Subset of Shortcodes

Incident Report for Twilio

Resolved

We have fully investigated the SMS Delivery Delays to Claro in Peru via a Subset of Shortcodes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Aug 04, 2025 - 14:05 PDT

Update

We are experiencing SMS Delivery Delays to Claro in Peru via a Subset of Shortcodes. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.

Posted Aug 04, 2025 - 13:15 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Claro in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 04, 2025 - 13:08 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).