A Subset of Calls Are Being Queued

Incident Report for Twilio

Resolved

The issue that was affecting queued calls with Programmable Voice has been resolved, and the service is operating normally at this time.

Posted Jan 12, 2024 - 17:15 PST

Monitoring

The issue that was affecting queued calls with Programmable Voice has been resolved, and the service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 12, 2024 - 16:33 PST

Update

We are still investigating an issue affecting queued calls with Programmable Voice for a subset of customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 12, 2024 - 15:36 PST

Update

We continue investigating an issue affecting queued calls with Programmable Voice for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 12, 2024 - 13:36 PST

Update

We are investigating an issue affecting queued calls with Programmable Voice for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 12, 2024 - 12:35 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 12, 2024 - 12:25 PST

This incident affected: PROGRAMMABLE VOICE US1 (Queue US1).