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        SMS Delivery Delays and Failures to Zain Network

        Incident Report for Twilio

        Resolved

        We have fully investigated SMS delivery delays and failures when sending messages to Zain network in Sudan, and we have reached impacted customers internally to continue sharing updates. We will resolve this status post.
        Posted Mar 13, 2024 - 16:39 PDT

        Update

        We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 13, 2024 - 03:12 PDT

        Update

        We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
        Posted Mar 12, 2024 - 03:20 PDT

        Update

        We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
        Posted Mar 11, 2024 - 03:29 PDT

        Update

        We continue to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 10, 2024 - 03:39 PDT

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 09, 2024 - 03:43 PST

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 08, 2024 - 03:51 PST

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network in Sudan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 07, 2024 - 03:55 PST

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 06, 2024 - 04:06 PST

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Mar 05, 2024 - 12:22 PST

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Mar 05, 2024 - 04:22 PST

        Update

        We are continuing to investigate SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Mar 05, 2024 - 01:42 PST

        Update

        We are continuing to investigate this issue.
        Posted Mar 05, 2024 - 00:43 PST

        Investigating

        We are experiencing SMS delivery delays and failures when sending messages to Zain and Sudani One Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 05, 2024 - 00:40 PST
        This incident affected: PROGRAMMABLE MESSAGING (SMS) and CARRIER NETWORK (SMS, Middle East & Africa).
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