Inaccurate Lookups API Results for a Subset of Numbers in Jamaica and Barbados (+1876 and +1246)

Incident Report for Twilio

Resolved

Our engineers have deployed a fix. We are no longer experiencing inaccurate Lookups API results for numbers in Jamaica and Barbados (+1876 and +1246). This incident has been resolved.

Posted Jun 05, 2020 - 18:12 PDT

Identified

We have identified an issue with inaccurate Lookup API results for a subset of numbers in Jamaica and Barbados (+1876 and +1246). We are actively working to resolve the issue and will provide an update when this is completed.

Posted Jun 05, 2020 - 17:35 PDT

Update

We are continuing to investigate this issue.

Posted Jun 05, 2020 - 17:06 PDT

Update

We are continuing to investigate this issue.

Posted Jun 05, 2020 - 17:05 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 05, 2020 - 17:01 PDT

This incident affected: ACCOUNT SECURITY (Lookup).