Our Engineers are Investigating a Problem with Provisioning Phone Numbers and Creating Addresses from Console and REST API

Incident Report for Twilio

Resolved

We have implemented a fix for phone number provisioning and the service is stable. The incident is resolved.

If you have a Phone Number with a status of Reserved the number will be recovered by Twilio. Please purchase a new number.

Thank You

Posted Mar 29, 2021 - 08:22 PDT

Monitoring

We have implemented a fix for phone number provisioning and are continuing to monitor for service stability. Another update will be provided in 1 hour or as soon as more information becomes available.

Posted Mar 29, 2021 - 07:14 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 29, 2021 - 07:01 PDT

Update

We are continuing to investigate this issue.

Posted Mar 29, 2021 - 06:56 PDT

Update

Our engineers are investigating a problem with creating addresses, buying phone numbers and uploading regulatory documents, through the console and REST API, we are expecting to provide an update in 1 hour or as soon as more information becomes available.

Posted Mar 29, 2021 - 05:48 PDT

Update

Our engineers are investigating a problem with creating addresses and provisioning phone numbers with addresses from the console and REST API, we are expecting to provide an update in 30 minutes or as soon as more information becomes available.

Posted Mar 29, 2021 - 05:20 PDT

Investigating

Our monitoring systems have detected a potential issue with creating addresses for non-US phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 29, 2021 - 05:07 PDT

This incident affected: DEVELOPER TOOLS (Console, REST API) and PHONE NUMBERS.