MMS Delivery Delays to AT&T in the US From a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to AT&T. This incident has been resolved.

Posted Jul 12, 2023 - 16:19 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to AT&T. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2023 - 14:46 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 12, 2023 - 13:51 PDT

Update

We are still experiencing MMS delivery delays when sending messages to AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2023 - 11:51 PDT

Update

We are experiencing MMS delivery delays when sending messages to AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 12, 2023 - 10:55 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2023 - 10:48 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS).