Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Usage and Billing Report Delays for Super SIM and Programmable Wireless
Incident
Report for Twilio
Resolved
Usage and billing report issue have been resolved and Programmable Wireless and Super SIM are operating normally at this time.
Update
We are continuing to observe recovery with the multiple KORE systems impacting user experiences on the KORE Console, and Billing. The issue has no impact on connectivity. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Update
We are observing recovery with the multiple KORE systems impacting user experiences on the KORE Console, and Billing. The issue has no impact on connectivity. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate the issue affecting multiple KORE systems, specifically impacting user experiences on the KORE Console, and Billing has been identified.The issue has no impact on connectivity. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are currently investigating the issue affecting multiple KORE systems, specifically impacting user experiences on the KORE Console, and Billing has been identified.The issue has no impact on connectivity. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We continue to monitor recovery with the multiple KORE systems impacting user experiences on the KORE Console, and Billing has been identified. The issue has no impact on connectivity. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery with the multiple KORE systems impacting user experiences on the KORE Console, and Billing has been identified. The issue has no impact on connectivity. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are observing recovery with the multiple KORE systems impacting user experiences on the KORE Console, and Billing has been identified. The issue has no impact on connectivity. We will be monitoring all services to ensure a full recovery and provide another update in 2 hours or as soon as more information becomes available.
Update
The issue affecting multiple KORE systems, specifically impacting user experiences on the KORE Console, and Billing has been identified.The issue has no impact on connectivity. We will provide another update in 8 hours or as soon as more information becomes available.
Update
The issue affecting multiple KORE systems, specifically impacting user experiences on the KORE Console, and Billing has been identified.The issue has no impact on connectivity. We will provide another update in 4 hours or as soon as more information becomes available.
Update
The issue affecting multiple KORE systems, specifically impacting user experiences on the KORE Console, and Billing has been identified.The issue has no impact on connectivity. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
Beginning at 00:00 am PT time, we were notified of a potential outage affecting multiple KORE systems, specifically impacting user experiences on the KORE Console, and Billing. This disruption means users may experience difficulties logging into the KORE Console (https://console.korewireless.com/) and may be restricted from linking or verifying accounts in the console. Additionally, viewing invoices will be restricted for those with linked and verified accounts.
Importantly, this does not affect customer SIM management activities, which remain fully operational within the Twilio Console. However, customers will not see amounts billed for data usage when viewing Usage in Console or via the UsageRecords APIs for both Programmable Wireless and Super SIM until the incident is mitigated. There are no delays in reporting the amount of bytes used by these SIMs. The amounts billed will be updated once the incident is resolved and delayed records are processed. We will provide more information in 1 hour or as soon as more information is available.
Importantly, this does not affect customer SIM management activities, which remain fully operational within the Twilio Console. However, customers will not see amounts billed for data usage when viewing Usage in Console or via the UsageRecords APIs for both Programmable Wireless and Super SIM until the incident is mitigated. There are no delays in reporting the amount of bytes used by these SIMs. The amounts billed will be updated once the incident is resolved and delayed records are processed. We will provide more information in 1 hour or as soon as more information is available.