Elevated HTTP 500 errors for Phone Number Updates

Incident Report for Twilio

Resolved

We have fully resolved the issue.

Posted Feb 13, 2017 - 22:40 PST

Monitoring

We have identified the issue impacting a small number (~1%) of requests for Phone Number Updates. We are observing recovery, estimated impact is sub 0.2%. We will continue to monitor the issue to ensure full resolution.

Posted Feb 13, 2017 - 22:33 PST

Update

Update: We are continuing to investigate an issue impacting a small number (~1%) of requests for Phone Number Updates. We will provide another update in two hours.

Posted Feb 13, 2017 - 20:25 PST

Update

We are continuing to investigate an issue impacting a small number (~1%) of requests for Phone Number Updates. Next update in two hours.

Posted Feb 13, 2017 - 18:45 PST

Update

We are continuing to investigate an issue impacting a small number (~1%) of requests for Phone Number Updates. Next update in one hour.

Posted Feb 13, 2017 - 17:54 PST

Update

We are continuing to investigate an issue impacting a small number (~1%) of requests for Phone Number Updates. Next update one hour.

Posted Feb 13, 2017 - 17:43 PST

Investigating

We are investigating an issue impacting a small amount (~1%) of requests for Phone Number Updates. Impacted requests are seeing higher latency and errors. We will provide another update in one hour.

Posted Feb 13, 2017 - 16:46 PST

This incident affected: DEVELOPER TOOLS (REST API).