Outbound SMS Delivery Delays When Sending Messages to XL Network in Indonesia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to XL network in Indonesia. This incident has been resolved.

Posted Aug 04, 2022 - 16:13 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 04, 2022 - 14:23 PDT

Update

We are experiencing outbound SMS delivery delays when sending messages to XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Aug 04, 2022 - 13:03 PDT

Investigating

We are experiencing outbound SMS delivery delays when sending messages to XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 04, 2022 - 12:03 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).