MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending MMS from Twilio US Shortcodes to US carriers. This incident has been resolved.

Posted Sep 25, 2020 - 15:24 PDT

Monitoring

We are no longer seeing MMS delays from Twilio US Shortcodes to US Carriers for the last 10 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2020 - 14:15 PDT

Update

We continue to experience MMS delivery delays from a small subset of Twilio US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2020 - 12:22 PDT

Update

We are experiencing MMS delivery delays from a small subset of US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 25, 2020 - 11:22 PDT

Investigating

Our monitoring systems have detected a potential issue with US Shortcode MMS delays to a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 25, 2020 - 11:17 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).