Delays in Billing and Usage API

Incident Report for Twilio

Resolved

Billing and Usage API are operating normally.

Posted Sep 21, 2015 - 17:06 PDT

Identified

We continue working on resolving the delay in billing and usage services. We expect to clear the built up queue by 4pm PT today.

Posted Sep 21, 2015 - 15:12 PDT

Investigating

We are experiencing delays up to 20 minutes in updating billing and usage information in Account Portal and Usage API. Price for calls and messages will be marked TBD, usage may not show up-to-date aggregate usage in Account Portal. Usage API may not have the an up-to-date count for a usage category. The price will accurately reflect the usage count shown. Our engineering team is working on resolving this delay as soon as possible.

Posted Sep 21, 2015 - 12:46 PDT

This incident affected: TWILIO PLATFORM (Billing).