Issue Loading Some UI Elements to Create Customer Profiles and a Few Trust Products

Incident Report for Twilio

Resolved

The issue loading UI Elements to Create customer profiles and a few Trust products has been resolved.

Posted Jun 07, 2024 - 04:08 PDT

Monitoring

The issues loading UI Elements to Create customer profiles and a few Trust products are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 07, 2024 - 03:38 PDT

Update

We are investigating intermittent issue creating Primary Customer Profiles, Secondary Customer Profiles, UK Regulatory Compliance Bundles, Branded Calling Trust Products, and TollFree Trust Products. ISV customers may have issues creating the embeddable Secondary Customer Profile, and Tollfree UI. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jun 07, 2024 - 03:22 PDT

Investigating

Our monitoring systems have detected a potential issues loading UI Elements to Create customer profiles and a few Trust products. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 07, 2024 - 03:09 PDT

This incident affected: TWILIO PLATFORM (Trust Hub).