Delay Observed in Metrics Getting Updated on Flex Insights

Incident Report for Twilio

Resolved

We continue to see full recovery for Flex Insights Queue Stats metrics. This incident has been resolved.

Posted Jul 10, 2021 - 23:29 PDT

Update

Upon investigation, the incident affected Flex Insights Queue Stats metrics between 21:45 and 22:20 Pacific Time. Metrics reported on Flex Insights may be delayed up to 2 minutes. The incident has recovered and we are continuing to monitor for service stability for another 30 minutes.

Posted Jul 10, 2021 - 22:59 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex Insights Queue Stats metrics. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 10, 2021 - 22:08 PDT

This incident affected: FLEX (Flex Insights).