Messaging Logs API Latency & Errors

Incident Report for Twilio

Resolved

We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.

Posted Sep 30, 2026 - 06:09 PDT

Monitoring

We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.

Posted Sep 30, 2026 - 05:49 PDT

Update

We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 02:27 PDT

Update

We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2026 - 00:24 PDT

Investigating

We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2026 - 23:12 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).