Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia

        Incident Report for Twilio

        Resolved

        The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
        Posted Apr 15, 2026 - 04:20 PDT

        Update

        We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 15, 2026 - 02:00 PDT

        Monitoring

        We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 14, 2026 - 23:54 PDT

        Identified

        Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 14, 2026 - 22:46 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 14, 2026 - 22:43 PDT
        This incident affected: CARRIER NETWORK (Verify Silent Network Auth).