MMS and SMS Being Delivered to Unsubscribed Users

Incident Report for Twilio

Resolved

We have identified the issue causing MMS and SMS to be delivered to unsubscribed users. This issue impacts a small subset of unsubscribed recipients whose accounts had their unsubscribe lists manually migrated for them. We will be working on deploying a fix within the next few weeks and be resolving this status post due to minimal impact. If you have any questions or would like to continue receiving updates, please contact Support.

Posted Dec 06, 2022 - 12:21 PST

Identified

Our engineers have identified the issue causing MMS and SMS delivering to unsubscribed users. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2022 - 11:30 PST

Update

We are investigating MMS are being delivered to a subset of unsubscribed users. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2022 - 10:27 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivering to unsubscribed users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 06, 2022 - 10:17 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).