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        SMS Delivery Report Delays From Dish Network in the US for Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delays in receiving message delivery. This incident has been resolved.
        Posted Jul 09, 2024 - 23:38 PDT

        Monitoring

        We are observing recovery in delivery report delays from Dish Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 09, 2024 - 21:13 PDT

        Update

        We continue to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 09, 2024 - 16:44 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 08, 2024 - 16:44 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 08, 2024 - 16:44 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 07, 2024 - 16:44 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 06, 2024 - 16:52 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 05, 2024 - 17:07 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 17:12 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 03, 2024 - 17:21 PDT

        Investigating

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 02, 2024 - 17:24 PDT

        Monitoring

        We are observing recovery in delivery report delays from Dish Network in the US from short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 02, 2024 - 15:18 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 01, 2024 - 21:13 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jun 30, 2024 - 21:13 PDT

        Update

        We are continuing to investigate this issue.
        Posted Jun 29, 2024 - 21:32 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jun 29, 2024 - 21:32 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish network in the US on Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jun 29, 2024 - 05:32 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 28, 2024 - 21:40 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
        Posted Jun 28, 2024 - 17:51 PDT

        Update

        We are continuing to investigate delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Posted Jun 28, 2024 - 16:08 PDT

        Update

        We are experiencing delays in receiving message delivery reports when sending to Dish Network in the US on Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 28, 2024 - 14:25 PDT

        Investigating

        Our monitoring systems have detected a potential issue with SMS delivery report delays from Dish Network in the US from short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 28, 2024 - 14:16 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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