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        Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.

        Incident Report for Twilio

        Resolved

        Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.
        Posted Aug 20, 2026 - 13:00 PDT