Verify SMS Delivery Failures

Incident Report for Twilio

Resolved

We are no longer experiencing Verify SMS delivery failures. This incident has been resolved.

Posted Oct 18, 2022 - 12:55 PDT

Monitoring

We are observing recovery in Verify SMS delivery delays when sending messages. Customers should no longer experience 429 errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 18, 2022 - 12:13 PDT

Update

We are experiencing Verify SMS delivery failures. Customers may experience 429 errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 18, 2022 - 11:20 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 18, 2022 - 11:01 PDT

This incident affected: ACCOUNT SECURITY (Verify).