SMS delivery degradation towards Free Mobile, Canada

Incident Report for Twilio

Resolved

SMS delivery to and from the Freedom Mobile network in Canada is now operating normally.

Posted Sep 10, 2019 - 22:51 PDT

Monitoring

We are observing recovery in SMS delivery to and from the Freedom Mobile network in Canada. Our team is continuously monitoring the service and will provide an update as soon as we have more information.

Posted Sep 10, 2019 - 22:31 PDT

Investigating

We are observing delivery degradation for SMS sent to and from the Free Mobile network in Canada via short codes. SMS sent via long codes are not impacted. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Sep 10, 2019 - 21:50 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).