MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

Incident Report for Twilio

Resolved

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.

Posted Oct 06, 2026 - 02:49 PDT

Update

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 06, 2026 - 02:47 PDT

Monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 06, 2026 - 00:42 PDT

Identified

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 06, 2026 - 00:25 PDT

Investigating

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 05, 2026 - 23:28 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).