The issue affecting payments made via PayPal has been resolved, and the service is operating normally at this time.
Posted Oct 15, 2021 - 18:40 PDT
Monitoring
Payments made via PayPal are now completing normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 15, 2021 - 16:40 PDT
Update
We are investigating failures with account payments made via PayPal due to an incident on PayPal. This may cause suspension of a subset of customer accounts when using PayPal for payments. We are monitoring accounts for suspensions and adjusting as needed. If your account becomes suspended for this issue, please open a support ticket. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 15, 2021 - 15:54 PDT
Investigating
Our monitoring systems have detected a potential issue with processing PayPal payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 15, 2021 - 15:37 PDT
This incident affected: TWILIO PLATFORM (Billing).