SMS delivery delays for Rogers and Fido Canada handsets

Incident Report for Twilio

Resolved

The issue of delivery delays is resolved. SMS Short Code North America is operating normally.

Posted Jun 22, 2019 - 20:20 PDT

Monitoring

We are observing recovery for delivery delays towards Rogers and Fido Canada handsets when sending and receiving SMS using Twilio US Short Codes. Our teams continue to monitor the service and will provide an update as soon as we have more information.

Posted Jun 22, 2019 - 18:59 PDT

Investigating

We are observing SMS delivery delays for Rogers and Fido Canada handsets when sending and receiving SMS using Twilio US Short Codes. We are working with our carrier partners to resolve this issue and will provide additional updates as information becomes available.

Posted Jun 22, 2019 - 17:17 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).