Our engineering teams have discovered that Conversations services will fail to load in the console for customers using our Pilot feature IP Access Control Management. In order to restore the console functionality, the feature will need to be disabled. Please reach out to Twilio customer support to disable the feature or share any questions.
Posted May 20, 2022 - 12:12 PDT
Monitoring
Twilio conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted May 20, 2022 - 07:52 PDT
Update
We are still investigating an issue with Twilio Conversations. Customers may not be able to load Conversations in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted May 20, 2022 - 07:34 PDT
Update
We are investigating an issue with Twilio Conversations. Customers may not be able to load Conversations in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted May 20, 2022 - 06:38 PDT
Investigating
Our monitoring systems have detected a potential issue with data not loading on conversation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted May 20, 2022 - 06:09 PDT
This incident affected: PROGRAMMABLE MESSAGING (Conversations).