Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.

Posted Oct 12, 2026 - 03:43 PDT

Update

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 12, 2026 - 03:24 PDT

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 12, 2026 - 01:23 PDT

Identified

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 12, 2026 - 01:03 PDT

Investigating

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 12, 2026 - 00:36 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).