On Call Engineers are Investigating SMS Delivery Failures from a Subset of Shortcodes to Brazil Mexico and Peru

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery failures from a subset of shortcodes to Brazil, Mexico and Peru, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Jul 02, 2021 - 15:05 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures from a Subset of shortcodes to Brazil Mexico and Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 02, 2021 - 14:53 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).