SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Posted Mar 27, 2026 - 03:58 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2026 - 01:50 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 26, 2026 - 23:59 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 26, 2026 - 22:59 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).