Programmable Messaging Callbacks Failures

Incident Report for Twilio

Resolved

Callbacks for our Programmable Messaging platform is operating normally. Impacted customers have been contacted to address any concerns.

Posted Nov 24, 2022 - 06:53 PST

Monitoring

Callbacks for our Programmable Messaging platform is operating normally. We were able to confirm that the issue was caused by timeout issues with some customers’ callback URLs who’ll be contacted to address any concerns. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 24, 2022 - 06:22 PST

Update

We are currently investigating an issue with callbacks for Programmable Messaging. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 24, 2022 - 05:30 PST

Investigating

We've become aware of a potential issue with Callbacks in Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 24, 2022 - 05:02 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, Messaging Channels) and PROXY.