Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Inbound and Outbound Call Failures
Incident
Report for Twilio
Resolved
Flex and conference calls have been resolved and are operating normally at this time.
Monitoring
Flex and conference calls are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
Update
Baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. Engineers have identified an issue where the number of actual participants in a conference call may not sync correctly, leading to discrepancies, and this could be the cause of continued voice impact. The team is working to identify a path to safely resolve the discrepancies. Flex users should not be experiencing any issues any longer. Engineering teams are continuing to investigate any individual customer reports on poor call quality issues. We will provide another update in 30 minutes or as soon as we have more information available.
Update
Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue investigating a service interruption affecting Twilio Voice services, impacting both inbound and outbound calls, including calls with Flex Services. Customers may experience degraded audio quality or difficulties connecting new calls. Our engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 30 minutes or as soon as more information becomes available.
Update
We are currently investigating a service interruption affecting Twilio Voice services, impacting both inbound and outbound calls, including calls with Flex Services. Customers may experience degraded audio quality or difficulties connecting new calls. Our engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with inbound and outbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Conference) and FLEX (Flex Programmable Voice).