MMS Delivery Failures to T-Mobile in United States of America via Subset of Shortcodes

Incident Report for Twilio

Resolved

Scheduled maintenance is still in progress, and during this window, there could be intermittent delays and failures delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Posted Apr 27, 2025 - 21:25 PDT

Update

We are continuing to experience MMS delivery failures to T-Mobile in the United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 27, 2025 - 20:23 PDT

Investigating

We are experiencing MMS delivery failures to T-Mobile in the United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 27, 2025 - 19:23 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).