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        Rest API Latency for Products other than Voice, Messaging, Flex, and Taskrouter

        Incident Report for Twilio

        Resolved

        The issue causing delays with REST API calls related to products other than Voice, Messaging, Flex, and TaskRouter has been resolved, and the service is functioning normally at this time.
        Posted Aug 05, 2025 - 15:28 PDT

        Monitoring

        We are seeing recovery from the issue causing delays with REST API calls related to products other than Voice, Messaging, Flex, and TaskRouter. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 05, 2025 - 14:57 PDT

        Update

        We are investigating an issue potentially causing delays with REST API calls related to products other than Voice, Messaging, Flex, and TaskRouter. Voice, Messaging, Flex and TaskRouter are working as expected without delays. Our engineering team is actively investigating and we will provide an update in one hour or as soon as more information is available.
        Posted Aug 05, 2025 - 14:23 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Twilio's REST API services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 05, 2025 - 14:02 PDT
        This incident affected: DEVELOPER TOOLS (REST API).