High Latency Observed When Modifying Live Programmable Voice Calls

Incident Report for Twilio

Resolved

Upon further investigation our engineering team has identified that the incident had affected a single customer account. We are reaching out to the affected customer via email. The remaining Twilio accounts were not affected by this incident. This incident has been resolved.

Posted Feb 08, 2022 - 00:16 PST

Update

Our monitoring systems have detected an issue where the users may observe a delay when trying to modify live calls ( Eg: transfer calls, start/stop recording, conference) using APIs. Our Engineering Team is actively investigating the issue at the moment. We will update in one hour or as soon as we have more information.

Posted Feb 07, 2022 - 23:17 PST

Investigating

Our monitoring systems have detected a potential issue with call Modifications (e.g. call transfers, start/stop recordings). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 07, 2022 - 22:55 PST

This incident affected: PROGRAMMABLE VOICE US1 (Conference US1, Recording US1).