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        SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon

        Incident Report for Twilio

        Resolved

        The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon is operating normally.
        Posted May 11, 2026 - 09:22 PDT

        Monitoring

        We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 11, 2026 - 07:29 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 11, 2026 - 07:14 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 11, 2026 - 05:06 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 11, 2026 - 04:06 PDT

        Update

        We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 11, 2026 - 04:04 PDT

        Monitoring

        We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 11, 2026 - 02:04 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 11, 2026 - 00:39 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 10, 2026 - 23:38 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 10, 2026 - 22:37 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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