Regression for TwiML Based Emergency Calls

Incident Report for Twilio

Resolved

Emergency calls using TwiML on SIP Domain in Programmable Voice has been resolved and it is operating normally at this time.

Posted May 14, 2021 - 18:45 PDT

Monitoring

Emergency calls using TwiML on SIP Domain in Programmable Voice is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 14, 2021 - 18:11 PDT

Identified

We are addressing the interruption affecting SIP domains in Programmable Voice that place emergency calls using TwiML. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2021 - 17:47 PDT

Update

We are investigating a service interruption with SIP domains in Programmable Voice that place emergency calls using TwiML. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2021 - 17:02 PDT

Investigating

We've become aware of a potential issue with Programmable Voice SIP Domains to place emergency calls using TwiML. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 14, 2021 - 16:57 PDT

This incident affected: PROGRAMMABLE VOICE (SIP Interface, TwiML).