SMS Delivery Failures to Multiple Networks in New Zealand via a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. This incident has been resolved.

Posted Sep 24, 2025 - 17:15 PDT

Monitoring

We are observing recovery in SMS delivery delays to multiple networks in New Zealand via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2025 - 15:15 PDT

Update

We are still experiencing SMS delivery failures to multiple networks in New Zealand via a subset of short codes. After investigating, it was determined that the delivery delays were delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 24, 2025 - 11:06 PDT

Update

We are still experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 24, 2025 - 07:06 PDT

Update

We are still experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2025 - 05:06 PDT

Investigating

We are experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 24, 2025 - 04:18 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).