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        SMS Delivery Delays to Claro Network in Puerto Rico Using a Subset of ShortCodes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. This incident has been resolved.
        Posted Jul 04, 2022 - 11:22 PDT

        Update

        We have started seeing recovery in SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 04, 2022 - 09:36 PDT

        Monitoring

        We have started seeing recovery in SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 04, 2022 - 07:42 PDT

        Update

        We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 03, 2022 - 07:54 PDT

        Update

        We continue working with our carrier partner to resolve SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 01, 2022 - 16:16 PDT

        Update

        We continue working with our carrier partner to resolve SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 01, 2022 - 08:20 PDT

        Update

        We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Claro Network in Puerto Rico using a Subset of ShortCodes. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 01, 2022 - 04:15 PDT

        Update

        We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to Claro Network in Puerto Rico Using a Subset of ShortCodes. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 01, 2022 - 02:13 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Claro Network in Puerto Rico using a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 01, 2022 - 01:21 PDT
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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