The incident has been resolved and User Authentication Identity SNA failure increase for T-Mobile in the United States is operating normally.
Posted May 08, 2026 - 23:41 PDT
Update
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted May 08, 2026 - 20:57 PDT
Monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 08, 2026 - 18:53 PDT
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 08, 2026 - 18:00 PDT
Investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.