Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Devices Using Super SIM May Experience Degraded Service
Incident
Report for Twilio
Resolved
The issue causing delayed connections has been resolved, and Super SIM is operating normally at this time.
Monitoring
We have started seeing recovery for the issue causing slightly delayed connections. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to work on a resolution for the issue causing slightly delayed connections. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
At 09:58 UTC we have seen a connectivity issues to one of our partners has. The issue is identified; one of the links is not showing the expected behavior. Since 11:15 UTC we are routing traffic over our redundant connections.
Some customers might experience a slightly increased latency for new connections.
Our team is actively working to restore the service with our partner. We will provide another update in 8 hours or sooner once more information becomes available.
Some customers might experience a slightly increased latency for new connections.
Our team is actively working to restore the service with our partner. We will provide another update in 8 hours or sooner once more information becomes available.
Identified
At 09:58 UTC we have seen a connectivity issues to one of our partners has. The issue is identified; one of the links is not showing the expected behavior. Since 11:15 UTC we are routing traffic over our redundant connections.
Some customers might experience a slightly increased latency for new connections.
Our team is actively working to restore the service with our partner. We will provide another update in 4 hours or sooner once more information becomes available.
Some customers might experience a slightly increased latency for new connections.
Our team is actively working to restore the service with our partner. We will provide another update in 4 hours or sooner once more information becomes available.
Investigating
Our Oncall engineers have been alerted about anomalous signalling for Super SIM from one of connectivity partner. We are investigating this issue if devices using Super SIM may experience degraded service. We are actively working to identify and resolve the issue and reached out to our connectivity provider. We will provide another update in 2 hours or sooner once more information becomes available.