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        MMS Delivery Delays To a Subset of Twilio US Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery delays when sending messages to a subset of Twilio US Short Codes. This incident has been resolved.
        Posted Sep 17, 2025 - 19:51 PDT

        Monitoring

        We are observing recovery in MMS delivery delays when sending messages to a subset of Twilio US Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 17, 2025 - 18:06 PDT

        Update

        We are experiencing MMS delivery delays when sending messages to a Subset of Twilio US Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 17, 2025 - 17:12 PDT

        Investigating

        Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 17, 2025 - 17:06 PDT
        This incident affected: CARRIER NETWORK (MMS Short Code, North America).