SMS Delivery Failures to Sasktel Network in Canada

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery failures to Sasktel Network in Canada. This incident has been resolved.

Posted Sep 22, 2025 - 16:20 PDT

Monitoring

We are observing successful SMS delivery to Sasktel Network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 22, 2025 - 14:29 PDT

Update

Upon further investigation, we have confirmed that traffic sent from Toll Free and Short Code numbers is also affected by the ongoing incident. We are actively investigating SMS delivery failures when sending messages to Sasktel Network in Canada and will provide another update in 1 hour or as soon as possible.

Posted Sep 22, 2025 - 13:47 PDT

Update

We are still experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 22, 2025 - 13:40 PDT

Investigating

We are experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 22, 2025 - 13:14 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ZIPWHIP MESSAGING (SMS Toll-Free, North America).