Subset of Users Are Unable to Log in to Console Using 2FA

Incident Report for Twilio

Resolved

Twilio Console Multi-Factor Authentication system where a subset of users who had configured two factor authentication (2FA) using TOTP is now operating normally. This incident has now been resolved.

Posted May 10, 2023 - 16:26 PDT

Monitoring

Twilio Console Multi-Factor Authentication system where a subset of users who had configured two factor authentication (2FA) using TOTP is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 10, 2023 - 15:57 PDT

Update

Our monitoring systems have detected a potential issue with the Twilio Console Multi-Factor Authentication system where a subset of users who had configured two factor authentication (2FA) using TOTP were unable to log into the account Console. If you continue seeing this issue please clear your cache and try again. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 10, 2023 - 15:02 PDT

Update

Our monitoring systems have detected a potential issue with Twilio Verify Multi-Factor Authentication system where a subset of users who had configured two factor authentication (2FA) were unable to log into the account Console. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 10, 2023 - 14:37 PDT

Investigating

Our monitoring systems have detected a potential issue with QR Code for Two Factor Authentication Enforcement in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 10, 2023 - 14:06 PDT

This incident affected: DEVELOPER TOOLS (Console).