MMS Delivery Delays and Delivery Report Delays to US Networks via a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing the issue causing MMS delivery delays and MMS delivery report delays when sending to US networks over a subset of Twilio Short Codes. This incident has been resolved.

Posted Sep 22, 2021 - 15:06 PDT

Monitoring

A fix has been implemented for the issue causing delayed MMS delivery and delayed MMS delivery reports to several US Networks over a subset of short codes. We are monitoring stability and will update in one hour.

Posted Sep 22, 2021 - 14:07 PDT

Investigating

Our monitoring systems have detected a potential issue with delayed MMS delivery and delayed MMS delivery reports to US Sprint and AT&T networks. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.

Posted Sep 22, 2021 - 13:08 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).