SMS Delivery Delays and Call Failures From and To Multiple Networks in Chile via Subset of Twilio Chile Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile via a subset of Twilio phone numbers. This incident has been resolved.

Posted Feb 26, 2025 - 06:51 PST

Monitoring

We are observing recovery in SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 26, 2025 - 04:50 PST

Update

We are still experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. We have identified the incident in relation with nationwide Power outage in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 25, 2025 - 23:40 PST

Update

We are still experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. We have identified the incident in relation with nationwide Power outage in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 25, 2025 - 19:50 PST

Update

We are still experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2025 - 18:04 PST

Investigating

We are experiencing SMS delivery delays and call failures from and to multiple networks in Chile via a subset of Twilio Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 25, 2025 - 17:10 PST

This incident affected: CARRIER NETWORK (Voice, Latin America, SMS, Latin America).