SMS Delivery Failures and Delays to Algar Telecom in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures and delays when sending messages to Algar Telecom in Brazil.. This incident has been resolved.

Posted Jan 13, 2024 - 22:11 PST

Monitoring

We are observing successful SMS delivery to Algar Telecom in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 20:11 PST

Update

We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 17:33 PST

Update

We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2024 - 15:35 PST

Update

We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 13, 2024 - 14:37 PST

Investigating

Our monitoring systems have detected a potential issue with message delivery failures and delays to Algar Telecom in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 13, 2024 - 14:27 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).