Timeouts From Downstream Payment Providers

Incident Report for Twilio

Resolved

Intermittent failures to process voice payments via Pay verb and Pay Agent Assist with Chase and CardConnect has been resolved and Pay verb and Pay Agent Assist is operating normally at this time.

Posted Feb 06, 2023 - 15:19 PST

Monitoring

We are observing recovery with intermittent failures to process voice payments via Pay verb and Pay Agent Assist with Chase and CardConnect. We will continue to monitor to ensure full service recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 06, 2023 - 14:51 PST

Update

We are still experiencing intermittent failures to process voice payments via Pay verb and Pay Agent Assist with Chase and CardConnect. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 06, 2023 - 13:43 PST

Investigating

We are experiencing intermittent failures to process voice payments via Pay verb and Pay Agent Assist with Chase and CardConnect. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 06, 2023 - 12:49 PST

This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1).