IBM Watson Speech-to-Text Voice Addon Downtime

Incident Report for Twilio

Resolved

We are no longer experiencing downtime with call recording transcriptions using the IBM Watson Speech-to-Text Voice Add-On. This incident has been resolved.

Posted Jun 24, 2020 - 13:44 PDT

Monitoring

We are observing successful call recording transcriptions using the IBM Watson Speech-to-Text Voice Add-On. We will continue to monitor to ensure a full recovery.

Posted Jun 24, 2020 - 13:23 PDT

Identified

We are working with our partner to resolve the IBM Watson Speech-to-Text Voice Add-On outages which are causing failures of call recording transcriptions using this add-on. There is no impact to Twilio's native recording transcription nor any other Marketplace add-on for call recordings. We will provide another update as soon as we have additional information.

Posted Jun 24, 2020 - 10:01 PDT

Update

We are continuing to investigate this issue.

Posted Jun 24, 2020 - 04:33 PDT

Update

We are still experiencing downtime with the IBM Watson Speech-to-Text Voice Add-On, causing failures in transcriptions. Our engineers continue to work with our partner to resolve the issue.

Posted Jun 24, 2020 - 04:13 PDT

Investigating

We are experiencing downtime with IBM Watson Speech-to-Text Voice Add-On causing failures in transcriptions. Our engineers are working with our partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jun 24, 2020 - 00:27 PDT

This incident affected: PROGRAMMABLE VOICE (Recording Transcriptions).