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        SMS Delivery Receipts Delays and Delivery Failures Via a Subset of Registered SenderID to DITO Network In The Philippines

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. This incident has been resolved.
        Posted Jun 20, 2024 - 00:30 PDT

        Monitoring

        We are observing recovery in SMS delivery failures to Ditto Network in Philippines Via a Subset Domestic Registered SenderID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 19, 2024 - 22:29 PDT

        Update

        We are continuing to experience SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jun 19, 2024 - 06:00 PDT

        Update

        We are continuing to experience SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 21:49 PDT

        Update

        We continue to experience SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 17:51 PDT

        Update

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 14:50 PDT

        Investigating

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 18, 2024 - 13:50 PDT

        Monitoring

        We are observing successful SMS delivery to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 13:13 PDT

        Update

        We continue to experience SMS delivery receipt delays and delivery failures via a subset of registered Sender ID to DITO network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 05:13 PDT

        Update

        We continue to experience SMS delivery receipt delays and delivery failures via a subset of registered Sender ID to DITO network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 01:22 PDT

        Update

        We are experiencing SMS delivery receipt delays and delivery failures via a subset of registered Sender ID to DITO network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 17, 2024 - 23:35 PDT

        Identified

        We are experiencing SMS delivery receipt delays and delivery failures via a subset of registered Sender ID to DITO network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
        Posted Jun 17, 2024 - 22:35 PDT

        Update

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 16 hours or as soon as more information becomes available.
        Posted Jun 17, 2024 - 11:00 PDT

        Update

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 8 hours or as soon as more information becomes available.
        Posted Jun 17, 2024 - 02:51 PDT

        Update

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 4 hours or as soon as more information becomes available.
        Posted Jun 16, 2024 - 22:56 PDT

        Update

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 2 hours or as soon as more information becomes available.
        Posted Jun 16, 2024 - 20:56 PDT

        Update

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
        Posted Jun 16, 2024 - 19:56 PDT

        Investigating

        We are experiencing SMS delivery failures to Ditto Network In Philippines Via A Subset Domestic Registered SenderID( 515-66 ). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in one hour or as soon as more information becomes available.
        Posted Jun 16, 2024 - 19:50 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).
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