MMS Delivery Delays to US Carriers From a Small Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US carriers from a small subset of short codes. This incident has been resolved.

Posted Jun 18, 2025 - 20:40 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to US carriers from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 18, 2025 - 18:46 PDT

Update

We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 18, 2025 - 17:03 PDT

Update

We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 18, 2025 - 13:41 PDT

Update

We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 18, 2025 - 12:03 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 18, 2025 - 11:07 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).