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        SMS Delivery Delays To Mexico Telcel

        Incident Report for Twilio

        Resolved

        SMS delivery to the Telcel network in Mexico has now been stable and marking this incident as resolved.
        Posted May 27, 2020 - 22:18 PDT

        Monitoring

        A fix has been implemented and we are monitoring the results.
        Posted May 27, 2020 - 21:33 PDT

        Update

        We are still continuing to work on a fix for this issue.
        Posted May 27, 2020 - 19:08 PDT

        Update

        We are continuing to work on a fix for this issue.
        Posted May 27, 2020 - 17:19 PDT

        Identified

        We are seeing delays delivering SMS to Mexico Telcel handsets. This is a partial impact on a subset of messages.
        Posted May 27, 2020 - 16:06 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).